Slim Vie ships out out the manufacture's warehouse at about 100,000 bottles a month. It is at an all time high so please be patient with shipping delays. When you order turn around time is currently 4-5 weeks. There is nothing I can do to speed up this process. At this time once you place an order no refunds will be issued, no shipping credits will be issued and no promotional bottles will be sent out. Once Slim Vie is in stock I will send out tracking numbers and your order will be shipped to address on your order. No pick ups. I am not responsible for lost packages. Once your package ships it is your responsibility to track your package. If you want your order sent out priority mail which includes insurance please message me before ordering so I can assist you with choosing the correct shipping method.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
You will receive you order according to the time frame listed within the item detail. Each item is custom made therefore processing time is included in the estimated delivery date. If your item says it will ship in 2-3 weeks that is the time frame it will be shipped.
Inventory levels can either have 2 options: available or sold out. You will not be able to purchase an item that is listed as sold out. If an item is listed as sold out or only 1 available that means I no longer am making that item or quantities are limited to 1 left.
No. We do not grant cancellations or grant refunds based on needing an item sooner than the indicated shipping timeframe. When you place the order the details are clear on when your item(s) will ship.
Please contact us within 48 hours of receipt so that we can address the issue. After 48 hours we can not be responsible for any issues. You will have to file a claim directly will your local postal office.
Custom tumblers can take 7-10 business days to create depending on the design. Then we need to allow days for drying.